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Delivery Information

Hong Kong Nongso Trading Co., Limited (“Nongso”, “we”, “us” or “our”) operates www.nogso.top and ships all orders from Hong Kong. This page explains how we process, ship and deliver your order. For returns, exchanges and refunds, please see our Return Policy.

1. Order processing

• Orders are processed within 1–3 business days after payment is confirmed. Business days are Monday to Friday, excluding Hong Kong public holidays.
• Orders placed after 17:00 Hong Kong Time (HKT, UTC+8), or on a weekend or public holiday, start processing on the next business day.
• During sales events and peak seasons, processing may take up to 5 business days. If your order will take longer than that, we will let you know by email.
• You will receive an order confirmation email after checkout, and a shipping confirmation email with your tracking number once your order has been dispatched.

2. Where we ship

We ship from Hong Kong to most countries and regions worldwide. We cannot deliver to destinations subject to trade sanctions or to areas our carriers do not serve. If we are unable to ship to your address, we will cancel the order and refund you in full.

3. Shipping methods and estimated delivery times

Total delivery time is the processing time plus the transit time. The shipping methods available for your address are shown at checkout. Transit times below are estimates in business days from dispatch and are not guaranteed.

4. Shipping fees

• Shipping fees are calculated at checkout based on your destination, the weight of your parcel and the shipping method you choose. You will see the full shipping cost before you pay.
• Prices can be displayed in HKD, USD or EUR. Your bank or card issuer may apply its own currency conversion fees.
• Any free-shipping promotion will be clearly shown on our website and applied automatically at checkout when your order qualifies.

5. Tracking your order

• Your tracking number is sent by email when your order ships. You can also check your order status by logging in to My Account.
• Tracking information may take 24–72 hours to appear after dispatch.
• For some destinations, tracking updates may be limited once the parcel is handed over to the local postal service.

6. Customs duties and taxes

• International orders may be subject to import duties, taxes (such as VAT or GST) and customs clearance fees charged by the destination country.
• If any tax is collected at checkout, it will be listed separately before you pay. Otherwise, these charges are not included in the product price or shipping fee, and are payable by the recipient to the carrier or customs authority on delivery.
• We are required to declare the actual value of every parcel. We cannot mark orders as gifts or declare a lower value.
• If a parcel is refused or not collected because duties or taxes were not paid and it is returned to us, we will refund the product price, minus the original shipping fee and any return shipping charges we incur.
• Customs inspections can cause delays that are outside our control.

7. Shipping address

• Please make sure your shipping address is complete and correct, including your unit or apartment number, postal code and a phone number the carrier can reach you on.
• If you need to change your address, contact us as soon as possible. We can update it before your order ships, but we cannot redirect a parcel once it has been dispatched.
• If a parcel is returned to us because the address was incorrect or incomplete, or because it was not collected, we will contact you. We can re-send it once the new shipping fee is paid, or refund the product price minus the shipping costs incurred.
• Some carriers, including express services, cannot deliver to P.O. boxes or APO/FPO addresses.

8. Orders shipped in more than one parcel

To get your items to you faster, we may send your order in separate parcels. There is no extra charge for this, and each parcel will have its own tracking number.

9. Delayed, lost or missing parcels

• Delivery can occasionally be delayed by customs, weather, carrier disruptions or peak-season volumes.
• If your order has not arrived within 30 days of dispatch (45 days for “Rest of the world” destinations), please contact us with your order number. We will open an investigation with the carrier. If the parcel is confirmed lost, we will re-send your order at no cost or give you a full refund.
• If tracking shows your parcel as delivered but you have not received it, please check around your property, with neighbours, building management and your local post office. If you still cannot find it, contact us within 7 days of the delivery date shown in tracking and we will work with the carrier to investigate.

10. Damaged parcels, missing or incorrect items

If your parcel arrives damaged, or an item is missing or incorrect, please contact us within 7 days of delivery. Include your order number and photos of the outer packaging, the shipping label and the items received. Please keep the packaging until your claim is resolved. We will arrange a replacement or refund in line with our Return Policy.

11. Contact us

Hong Kong Nongso Trading Co., Limited
Address: Unit 89, 3/F, Yau Lee Centre, No. 45 Hoi Yuen Road, Kwun Tong, Kowloon, Hong Kong
Email: [email protected]
Customer service hours: Monday to Friday, 10:00–18:00 HKT (excluding Hong Kong public holidays)
We aim to reply to all enquiries within 2 business days.

Effective date: 10 September 2026
Version: 1.0

We may update this Delivery Information from time to time. The version published on this page applies to orders placed on or after its effective date.