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Return Policy
We want you to be happy with your purchase from www.nogso.top. This Return Policy explains how to return items and get a refund from Hong Kong Nongso Trading Co., Limited (“we”, “us” or “our”). It applies to products bought directly on www.nogso.top. It does not affect your statutory rights as a consumer under applicable law.
1. 14-day returns
- You can request a return for any reason within 14 days of delivery, as shown in the tracking information.
- Items must be unused, unwashed and unworn (trying an item on is fine), with all original tags attached and in their original packaging.
- For returns that are not due to a problem on our side, you pay the return shipping cost.
- We refund the price you paid for the returned items. If you return your entire order, we also refund the standard shipping fee you paid. If you chose express shipping, we refund the equivalent standard shipping fee only.
2. Defective, damaged, incorrect or missing items
- If an item is defective, damaged in transit, incorrect or missing, please contact us within 7 days of delivery, with your order number and photos of the item, the outer packaging and the shipping label.
- We will send you a replacement or give you a full refund, including the shipping fee for the affected items. We cover any return shipping cost. In some cases we may not need the item back.
- If you find a quality defect after 7 days, please still contact us. We will handle it in line with your rights under applicable law.
3. Exchanges
If you need a different size or colour, the fastest way is to return the original item under section 1 and place a new order, so that the item you want is reserved before it sells out. For defective or incorrect items, we can send a replacement directly under section 2, subject to stock.
4. Items that cannot be returned
- Items that have been worn, washed, altered or damaged after delivery, or that have had their tags removed.
- Underwear, socks and swimwear with the hygiene seal or packaging opened, if sold on the Website.
- Items clearly marked as “Final Sale” or “Non-returnable” on the product page at the time of purchase.
- Return requests made after the time limits above, except where section 2 or your statutory rights apply.
These exclusions do not apply to items that are defective, damaged in transit or incorrect.
5. How to return an item
- Submit a request. Fill in the Returns form, or email us at [email protected] with your order number, the items you want to return and the reason. For defective or incorrect items, please attach photos.
- Get approval. We will reply within 2 business days. If your return is approved, we will email you a return authorisation and the return address. Please do not send items to our office address, and do not send items back without approval, as we may not be able to accept them.
- Ship the item. Pack the items securely and send them within 7 days of approval. Please use a trackable shipping method and keep the tracking number. For returns under section 1, you are responsible for the parcel until it reaches us.
- Inspection. We will inspect the items within 3 business days of receiving them and email you the result.
6. Refunds
- Approved refunds are issued to your original payment method within 5–10 business days of approval. Your bank or card issuer may need additional time to post the refund to your account.
- We refund the amount you actually paid. If you used a discount code, the refund reflects the discounted price.
- Refunds are made in the currency you paid in. Any difference caused by exchange rate changes or by fees charged by your bank or card issuer is not covered by us.
7. Order cancellations
You can cancel your order for a full refund by contacting us before it ships. Once your order has shipped, it can no longer be cancelled, but you can return it under this policy.
8. Late or missing refunds
If you have not received your refund after the time above, please first check your bank or card account again, then contact your card issuer or bank, as there is often some processing time before a refund is posted. If you still have not received it, please email us and we will help.
9. Contact us
If you have a problem with your order, please contact us first. We will do our best to resolve it quickly.
Hong Kong Nongso Trading Co., Limited
Address: Unit 89, 3/F, Yau Lee Centre, No. 45 Hoi Yuen Road, Kwun Tong, Kowloon, Hong Kong (this is not a return address)
Email: [email protected]
Customer service hours: Monday to Friday, 10:00–18:00 HKT (excluding Hong Kong public holidays)
Effective date: 10 September 2026
Version: 1.0